Helpful Information for Patients

• Schedule your first visit HERE

• Complete your New Patient History (emailed to you when you book appointment)

• Join Elation PASSPORT Portal - invitation emailed after booking appointment

• You will be invited via text to Join SPRUCE for Patient Communication

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• Click HERE for Time for You Patient Membership Agreement

• For any updates to your billing or membership, please click HERE

• For your Convenience, we draw labs in office, the discounted self-pay pricing is HERE - Please note, if you opt to use your insurance, you are responsible for letting us know if Quest or Lab Corp is in network and for determining coverage and any costs associated (not covered by insurance) with the tests.  

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Communication between Patient and Practice

• As a Member, you have access to the Practice via direct telephone, email, text and video visits on a continuous basis, subject to the hours and limitations outlined below.

  • Non-urgent needs may be communicated by Member via the Elation Passport app or SPRUCE and will be responded to as soon as possible and within 1 business day.

  • Urgent needs will be communicated by Member via SPRUCE APP or phone call to Nurse Practitioner at 407-252-3276.  If Patient is experiencing an Urgent matter and it is between the hours of 6 am - 8 pm weekdays or 8 am - 2 pm on weekends, Patient shall text ‘URGENT’ to the SPRUCE APP text message and then call Joslyn Bear at 407-252-3276. If Member does not receive a call, text, message back from the practice after 60 minutes, Member agrees to try and call the Practice by phone again. If it is outside of these hours and care cannot wait until the next business day, please go to Urgent Care or the Emergency Department.

• Medical Emergency.  If Patient is experiencing a Medical Emergency, Patient shall call 911 immediately or go to the nearest emergency room.